Refund policy

How to request a return

Contact 064 513 4995 or hello@nskin.co.za with the order number, product, reason and supporting

photographs where relevant. N SKIN confirms the correct return address and process, including

supplier-direct orders. Do not send a parcel to a supplier without agreed instructions.

Online cooling-off rights

Where ECTA section 44 applies, a client may cancel within seven days of receiving goods, or concluding

a service agreement. Only the direct return cost may be charged, and the refund is due within 30 days

of cancellation. Statutory exceptions apply; a retail item ordered from a supplier is not automatically a

personalised or exempt item.

Faulty, unsafe or defective goods

Where CPA sections 55-56 apply, qualifying goods may be returned within six months at the supplier's

risk and expense, with repair, replacement or refund as provided by law. Opened packaging does not by

itself remove these rights. Incorrect or transit-damaged deliveries are investigated and corrected

without making the client bear a qualifying supplier error.

Change of mind and opened products

Any discretionary change-of-mind return outside statutory rights requires prior agreement. Unused

products should remain in their original packaging with seals intact. Opened skincare may be unsuitable

for resale, but this is not a blanket exclusion of statutory returns. Statutory return rights are not subject

to a restocking fee.

Skin reactions and suitability

Stop use and contact the practitioner if a reaction occurs; seek medical care when needed. Product

misuse, individual intolerance and defective or unsafe goods require different assessment. A skin

reaction is not automatically excluded from review, nor is every reaction proof of a product defect.

Services and refunds

A performed treatment is not automatically refundable solely because an individual result differs from

expectations. Applicable rights concerning service quality remain available. If an agreed service cannot

be provided, the client is offered an appropriate alternative or refund by agreement.

Payment of approved refunds

Refunds are returned through the original payment route where feasible, subject to the payment

provider's processing time and applicable legal deadlines. Refunds are not made conditional on a

supplier first reimbursing N SKIN.